Responsible Disclosure Policy

Last update September 2022

At Digital Decent LLC, we consider the security of our systems - and our users - a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present. If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. Submit your findings to [email protected]


Scope

The following areas are considered out of scope:

  • Vulnerabilities that require access to an already compromised account (unless access to an account exposes other accounts)
  • Policies as opposed to implementations - email verification, password length or reuse, etc.
  • Ability to upload or download malicious files via Digital Decent LLC’s services
  • Users hosting malware on our service (contact support for this)
  • Spam (unless a specific vulnerability leads to easily sending spam)
  • Authentication (or lack thereof) on free services
  • Missing security headers or 'best practices' (except if you are able to demonstrate a vulnerability that makes use of their absence)
  • Vulnerabilities in our open source software (unless you have a proof of concept of how the specific vulnerability can be used on Digital Decent LLC’s websites or related apps).
  • Distributed Denial of Service attacks (DDoS)
  • Social engineering attacks
  • Third party applications we make use of, but do not control. (e.g. payment procesors or a blog hosted on an external service - unless we've configured the blog in such a way as to make our in-scope areas vulnerable)
  • Integrations and extensions created by third party developers using our public API
  • Non-production environments across our product line
  • The following areas are considered in scope:
  • The Digital Decent LLC’s main web applications
  • The applications listed on our products page


What we ask of you

If you believe you have discovered a security vulnerability in a Digital Decent LLC service, please do the following:

  • Submit your findings to [email protected]
  • Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data. This is critically important, so let us emphasize: do not interact with the data in question more than is necessary to notify us.
  • Do not reveal the problem to others until it has been resolved.
  • Do not use attacks on physical security, social engineering, distributed denial of service (or any attack using large volumes of requests), spam or applications of third parties.
  • Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.


What we promise

  • We thank you for your help in making Digital Decent LLC services more secure.
  • We will respond to your report within 5 to 10 business days with our evaluation of the report.
  • If you have followed the instructions above, we will not take any legal action against you in regard to the report or pass on your personal details to third parties without your permission.
  • We will keep you informed of the progress towards resolving the problem.
  • In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise).


Recognition and remuneration

For accepted reports we may provide a financial reward. This reward will be based on the quality of the disclosure and nature of the vulnerability and will be added as a positive balance to your account.


Questions?

For questions about this Responsible Disclosure Policy, please contact Digital Decent LLC by sending an email to [email protected]. We speak English, Spanish and Romanian.


Digital Decent LLC

1603 Capitol Avenue, Suite 413A #2187
Cheyenne, Wyoming 82001
United States.